Privacy Policy

Introduction

Welcome to https://home-care-services-falcon-heights-texas.primarycareaid.com (hereinafter referred to as “Falcon Heights Home Care Services,” “we,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, storage, use, and disclosure of personal data in accordance with various international privacy laws and regulations, including but not limited to:

Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
Quebec Law 25 on the protection of personal information in the private sector
The General Data Protection Regulation (GDPR) of the European Union
Brazil’s Lei Geral de Proteção de Dados (LGPD)
California’s Consumer Privacy Act (CCPA/CPRA), Colorado’s Consumer Privacy Act (CPA), Utah’s Consumer Sales and Service Act (UCPA), Connecticut’s Connecticut Transactional Data Privacy Act (CTDPA), Virginia’s Virginia Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and others.

Scope

This privacy policy applies to all aspects of our online presence, including but not limited to:

Our official website at https://home-care-services-falcon-heights-texas.primarycareaid.com
Any mobile applications or services provided by us
Interactions and communications between you and our company
Services accessed through our platform, including third-party integrations

Please note that this policy does not extend to external platforms, apps, or services linked from our website, as these have their own privacy policies which govern the use of your information when visiting them.

Processing Activities

This Policy governs your personal data when:

You register an account and use our applications or services
You visit our websites and engage with its features
You subscribe to receive communications, including newsletters, emails, phone calls, or text messages (SMS) from us

Personal Data Collection

We collect various types of personal data, which can include:

Account Information: Details related to your user account creation and management, such as usernames, passwords, email addresses, and profile pictures.
Payment Information: Credit/debit card details, billing addresses, and payment history for processing transactions.
Financial Information: Banking information used for financial services or investments through our platform.
Purchase Information: Records of your orders, purchases, and interactions with our e-commerce features.
Mobile Device Identifiers: Unique device identifiers, IP addresses, mobile network data, and location information from mobile devices using our apps.
Location Data: GPS coordinates and other location-based services data when you use our location-enabled services.
Feedback: Responses to surveys, reviews, and comments provided by users.
Social Media Information: User profiles, interactions, and content shared on social media platforms that are linked or integrated with our services.
Product Information: Details about products you view, purchase, or express interest in through our platform.

We collect this data through direct user input, account settings, browsing activities, communication interactions, and automated technologies (e.g., cookies, web beacons). Additionally, third-party service providers may share personal data with us for the purposes outlined in this Policy.

Cookies

We use cookies to enhance your experience on our website and for analytics purposes:

Strictly Necessary Cookies: These ensure basic functions like login, session management, and language preferences.
Preference Cookies: Tailored settings and personal choices are saved with these cookies, such as font size, color schemes, and ad preferences.
Analytics Cookies: Used to collect statistical data on user interactions, enabling us to improve our services and website performance.

Users have the option to control non-essential (tracking) cookies through their browser settings. For more information on cookies used by Falcon Heights Home Care Services, please refer to our Cookie Policy.

Children’s Privacy

We do not knowingly collect or solicit personal data from children under 18 years of age. Our services are not directed at individuals in this age group, and we have taken steps to prevent the collection of such information.

Your Rights (Subject to Local Regulations)

Depending on your location, you may have specific rights regarding your personal data:

Access: The right to request access to and confirmation of the processing of your personal data.
Rectification: The right to correct or update incomplete or inaccurate personal data.
Erasure (Right to be Forgotten): The right to request the deletion of your personal data, under certain circumstances.
Restriction: The right to restrict the processing of your personal data in specific situations.
Portability: The right to receive a copy of your personal data in a structured, commonly used format and to transfer it to another controller.
Objection: The right to object to the processing of your personal data for legitimate interests or direct marketing purposes.
Non-Discrimination: The right to be free from discriminatory decisions based solely on automated processing.

To exercise these rights, please contact our Data Privacy Team at privacy@home-care-services-falcon-heights-texas.primarycareaid.com or via postal mail using the provided address in the Contact section below. We will respond to your request as soon as possible, in accordance with applicable law.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time. Any significant changes will be notified through a prominent notice on our website, and updated policy versions will be posted here. We encourage users to review this page periodically for the latest information.

Contact Information

For any questions related to privacy, data protection, or this Policy, or to exercise your rights regarding your personal data:

Email: privacy@home-care-services-falcon-heights-texas.primarycareaid.com
Address: Falcon Heights Home Care Services, [Street Address], [City, State, ZIP Code]